Suzy Analytics
Call-by-call analysis for Recall and OpenAI realtime traffic.
Supabase analytics enabled
e14bc6a4
73034375786 · browser_closed
Updated 3/24/2026, 4:48:04 PM
a08d4118
75762532175 · browser_closed
Updated 3/24/2026, 4:42:41 PM
459fe78c
79908103398 · browser_closed
Updated 3/24/2026, 2:41:30 PM
8dfaf8c8
75108936345 · browser_closed
Updated 3/20/2026, 10:26:12 PM
69cdff10
71328170638 · browser_closed
Updated 3/20/2026, 7:45:19 PM
c285d053
79101186966 · browser_closed
Updated 3/20/2026, 6:34:55 PM
3e93ceb0
76532442396 · browser_closed
Updated 3/20/2026, 5:54:11 PM
3ecbd1e7
79683377510 · browser_closed
Updated 3/20/2026, 5:47:23 PM
69554cda
76948735537 · browser_closed
Updated 3/20/2026, 5:45:33 PM
82e0fd76
76948735537 · bot_created
Updated 3/20/2026, 5:45:05 PM
e7de65c4
73378962224 · upstream_closed
Updated 3/19/2026, 9:35:07 PM
58e854f5
72306077280 · upstream_closed
Updated 3/14/2026, 1:29:38 AM
ab4fd284
78567357056 · upstream_closed
Updated 3/14/2026, 12:49:44 AM
d723bd3a
74287226411 · browser_closed
Updated 3/14/2026, 12:22:23 AM
19fd27cf
12345678901 · bot_created
Updated 3/14/2026, 12:14:56 AM
15276f69
79354939330 · upstream_closed
Updated 3/13/2026, 11:00:14 PM
Call analysis: 69554cda
Heard
2
Skipped
0
Ready
2
Responded
1
Grounded
0
Upstream
Healthy
CALL SNAPSHOT
Session overview
Meeting: 76948735537
Status: browser_closed
Mode: listening
Last updated: 3/20/2026, 5:45:33 PM
CONTRIBUTION TIMELINE
How the call unfolded
Heard by Suzy
3/20/2026, 5:45:24 PM
Hi Susie, are you there?
listening
Suzy invited to respond
3/20/2026, 5:45:24 PM
Hi Susie, are you there?
direct_address
Suzy response
3/20/2026, 5:45:25 PM
Yes, I’m here. What can I help you with today?
relay
Heard by Suzy
3/20/2026, 5:45:32 PM
Can you tell me about Suzy's MaxDiff product?
listening
Suzy invited to respond
3/20/2026, 5:45:32 PM
Can you tell me about Suzy's MaxDiff product?
direct_address
SUZY CONTRIBUTIONS
What Suzy added to the conversation
Suzy response
3/20/2026, 5:45:25 PM
Yes, I’m here. What can I help you with today?
Trigger: direct_address
Mode: listening
Heard: Hi Susie, are you there?
Grounding: No grounding trace linked
RAW DIAGNOSTICS
Full trace data
Session
{
"requestId": "69554cda",
"botId": "000733af-1e6f-430d-9a1b-8620691e6d18",
"meetingId": "76948735537",
"meetingUrl": "https://us04web.zoom.us/j/76948735537?pwd=U2CYnEv8RmFQy5VXGZ4oqFP9AYhgVo.1",
"status": "browser_closed",
"participationMode": "listening",
"memory": {
"summary": "Current thread: Hi Susie, are you there? Recent guidance: Yes, I’m here. What can I help you with today?",
"recentAnswers": [
"Yes, I’m here. What can I help you with today?"
],
"recentQuestions": [
"Hi Susie, are you there?",
"Can you tell me about Suzy's MaxDiff product?"
]
},
"metadata": {
"botId": "000733af-1e6f-430d-9a1b-8620691e6d18",
"status": "browser_closed",
"meetingId": "76948735537",
"meetingUrl": "https://us04web.zoom.us/j/76948735537?pwd=U2CYnEv8RmFQy5VXGZ4oqFP9AYhgVo.1",
"realtimeModel": "gpt-realtime",
"realtimeVoice": "alloy",
"lastUpstreamError": "Could not find the 'returned_context' column of 'grounding_traces' in the schema cache",
"participationMode": "listening",
"lastRelayErrorKind": "controller_error",
"transcriptionModel": "gpt-4o-transcribe",
"lastControllerError": "Could not find the 'returned_context' column of 'grounding_traces' in the schema cache",
"lastGroundingSummary": "MaxDiff; Suzy Platform Overview; Core Capabilities"
},
"createdAt": "2026-03-20T17:44:43.358701+00:00",
"updatedAt": "2026-03-20T17:45:33.322+00:00"
}Events
[
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"eventType": "invite.request_received",
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"payload": {
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"hasPassword": true
},
"createdAt": "2026-03-20T17:44:43.413+00:00"
},
{
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"eventType": "invite.recall_bot_created",
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{
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"runId": "agent-mmz6w7sf",
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{
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{
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"runId": "",
"eventType": "relay.connection.open",
"source": "relay",
"payload": {
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{
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},
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{
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{
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"source": "client",
"payload": {
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"nextPreviewText": "Rejoining the room now."
},
"createdAt": "2026-03-20T17:45:19.176+00:00"
},
{
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"runId": "",
"eventType": "relay.status.configuring",
"source": "relay",
"payload": {
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"createdAt": "2026-03-20T17:45:19.78+00:00"
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{
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"runId": "",
"eventType": "upstream.configure",
"source": "relay",
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"voice": "alloy",
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"createdAt": "2026-03-20T17:45:19.78+00:00"
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{
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"runId": "agent-mmz6w7sf",
"eventType": "ui_state_changed",
"source": "client",
"payload": {
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"nextPreviewText": "Rejoining the room now."
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{
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{
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},
{
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"source": "relay",
"payload": {
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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},
{
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"payload": {
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{
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{
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{
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{
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{
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"response": {
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},
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{
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},
{
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"source": "client",
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},
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},
{
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},
{
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},
{
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"requestId": "69554cda",
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},
{
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},
{
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},
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},
{
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"requestId": "69554cda",
"runId": "agent-mmz6w7sf",
"eventType": "relay_event",
"source": "client",
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{
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{
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{
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{
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{
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{
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},
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{
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{
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{
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{
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{
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{
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{
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{
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},
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{
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},
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{
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{
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{
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},
{
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"source": "client",
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},
"createdAt": "2026-03-20T17:45:33.069+00:00"
},
{
"id": 1916,
"requestId": "69554cda",
"runId": "agent-mmz6w7sf",
"eventType": "ui_state_changed",
"source": "client",
"payload": {
"nextViewState": "listening",
"nextPreviewText": "Can you tell me about Suzy's MaxDiff product?"
},
"createdAt": "2026-03-20T17:45:33.072+00:00"
},
{
"id": 1917,
"requestId": "69554cda",
"runId": "agent-mmz6w7sf",
"eventType": "relay_event",
"source": "client",
"payload": {
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},
"createdAt": "2026-03-20T17:45:33.074+00:00"
},
{
"id": 1919,
"requestId": "69554cda",
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"source": "client",
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},
"createdAt": "2026-03-20T17:45:33.076+00:00"
},
{
"id": 1920,
"requestId": "69554cda",
"runId": "",
"eventType": "controller_error",
"source": "relay",
"payload": {
"message": "Could not find the 'returned_context' column of 'grounding_traces' in the schema cache"
},
"createdAt": "2026-03-20T17:45:33.248+00:00"
},
{
"id": 1921,
"requestId": "69554cda",
"runId": "",
"eventType": "relay.error",
"source": "relay",
"payload": {
"kind": "controller_error",
"action": "Reconnect Suzy to start a fresh realtime session.",
"message": "Could not find the 'returned_context' column of 'grounding_traces' in the schema cache",
"retryable": false
},
"createdAt": "2026-03-20T17:45:33.296+00:00"
},
{
"id": 1922,
"requestId": "69554cda",
"runId": "",
"eventType": "browser_socket.closed",
"source": "relay",
"payload": {},
"createdAt": "2026-03-20T17:45:33.323+00:00"
},
{
"id": 1923,
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"source": "client",
"payload": {
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},
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},
{
"id": 1924,
"requestId": "69554cda",
"runId": "agent-mmz6w7sf",
"eventType": "ui_state_changed",
"source": "client",
"payload": {
"nextViewState": "error",
"nextPreviewText": "Could not find the 'returned_context' column of 'grounding_traces' in the schema cache"
},
"createdAt": "2026-03-20T17:45:33.329+00:00"
},
{
"id": 1925,
"requestId": "69554cda",
"runId": "agent-mmz6w7sf",
"eventType": "relay_socket_closed",
"source": "client",
"payload": {
"code": 1005,
"reason": "",
"relayUrl": "wss://suzy-zoom-connector-production.up.railway.app/realtime?request_id=69554cda&meeting_id=76948735537&meeting_url=https%3A%2F%2Fus04web.zoom.us%2Fj%2F76948735537%3Fpwd%3DU2CYnEv8RmFQy5VXGZ4oqFP9AYhgVo.1",
"wasClean": true
},
"createdAt": "2026-03-20T17:45:33.347+00:00"
},
{
"id": 1926,
"requestId": "69554cda",
"runId": "agent-mmz6w7sf",
"eventType": "ui_state_changed",
"source": "client",
"payload": {
"nextViewState": "error",
"nextPreviewText": "Could not find the 'returned_context' column of 'grounding_traces' in the schema cache"
},
"createdAt": "2026-03-20T17:45:33.349+00:00"
}
]Turns
[
{
"id": 31,
"requestId": "69554cda",
"role": "user",
"content": "Hi Susie, are you there?",
"source": "relay",
"mode": "listening",
"reason": "direct_address",
"responseId": "",
"createdAt": "2026-03-20T17:45:24.678+00:00"
},
{
"id": 32,
"requestId": "69554cda",
"role": "assistant",
"content": "Yes, I’m here. What can I help you with today?",
"source": "relay",
"mode": "",
"reason": "",
"responseId": "resp_DLYCSb0SIxh1IBIo7BxGE",
"createdAt": "2026-03-20T17:45:25.857+00:00"
},
{
"id": 33,
"requestId": "69554cda",
"role": "user",
"content": "Can you tell me about Suzy's MaxDiff product?",
"source": "relay",
"mode": "listening",
"reason": "direct_address",
"responseId": "",
"createdAt": "2026-03-20T17:45:32.151+00:00"
}
]Grounding Traces
[]