Suzy Analytics

Call-by-call analysis for Recall and OpenAI realtime traffic.

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e14bc6a4
73034375786 · browser_closed
Updated 3/24/2026, 4:48:04 PM
a08d4118
75762532175 · browser_closed
Updated 3/24/2026, 4:42:41 PM
459fe78c
79908103398 · browser_closed
Updated 3/24/2026, 2:41:30 PM
8dfaf8c8
75108936345 · browser_closed
Updated 3/20/2026, 10:26:12 PM
69cdff10
71328170638 · browser_closed
Updated 3/20/2026, 7:45:19 PM
c285d053
79101186966 · browser_closed
Updated 3/20/2026, 6:34:55 PM
3e93ceb0
76532442396 · browser_closed
Updated 3/20/2026, 5:54:11 PM
3ecbd1e7
79683377510 · browser_closed
Updated 3/20/2026, 5:47:23 PM
69554cda
76948735537 · browser_closed
Updated 3/20/2026, 5:45:33 PM
82e0fd76
76948735537 · bot_created
Updated 3/20/2026, 5:45:05 PM
e7de65c4
73378962224 · upstream_closed
Updated 3/19/2026, 9:35:07 PM
58e854f5
72306077280 · upstream_closed
Updated 3/14/2026, 1:29:38 AM
ab4fd284
78567357056 · upstream_closed
Updated 3/14/2026, 12:49:44 AM
d723bd3a
74287226411 · browser_closed
Updated 3/14/2026, 12:22:23 AM
19fd27cf
12345678901 · bot_created
Updated 3/14/2026, 12:14:56 AM
15276f69
79354939330 · upstream_closed
Updated 3/13/2026, 11:00:14 PM

Call analysis: 8dfaf8c8

Heard
3
Skipped
2
Ready
1
Responded
1
Grounded
0
Upstream
Healthy
CALL SNAPSHOT
Session overview
Meeting: 75108936345
Status: browser_closed
Mode: listening
Last updated: 3/20/2026, 10:26:12 PM
CONTRIBUTION TIMELINE
How the call unfolded
Heard by Suzy
3/20/2026, 10:25:27 PM
Hey Suzy, can you hear me?
listening
Suzy invited to respond
3/20/2026, 10:25:27 PM
Hey Suzy, can you hear me?
direct_address
Suzy response
3/20/2026, 10:25:29 PM
Yes, I can hear you loud and clear. How can I help you today?
relay
Heard by Suzy
3/20/2026, 10:25:36 PM
Hey Susie, can you tell me about the MaxDiff functionality?
listening
Suzy stayed in listening mode
3/20/2026, 10:25:36 PM
Hey Susie, can you tell me about the MaxDiff functionality?
listening_mode
Heard by Suzy
3/20/2026, 10:26:02 PM
Hey Susie, can you hear me?
listening
Suzy stayed in listening mode
3/20/2026, 10:26:02 PM
Hey Susie, can you hear me?
listening_mode
SUZY CONTRIBUTIONS
What Suzy added to the conversation
Suzy response
3/20/2026, 10:25:29 PM
Yes, I can hear you loud and clear. How can I help you today?
Trigger: direct_address
Mode: listening
Heard: Hey Suzy, can you hear me?
Grounding: No grounding trace linked
RAW DIAGNOSTICS
Full trace data
Session
{
  "requestId": "8dfaf8c8",
  "botId": "87449b2e-854c-4b00-a853-67c7d4634cc4",
  "meetingId": "75108936345",
  "meetingUrl": "https://us04web.zoom.us/j/75108936345?pwd=uqbA3ehwSt7H5Ke4PkR1kUtPocwWzG.1",
  "status": "browser_closed",
  "participationMode": "listening",
  "memory": {
    "summary": "Current thread: Hey Suzy, can you hear me? Recent guidance: Yes, I can hear you loud and clear. How can I help you today?",
    "recentAnswers": [
      "Yes, I can hear you loud and clear. How can I help you today?"
    ],
    "recentQuestions": [
      "Hey Suzy, can you hear me?",
      "Hey Susie, can you tell me about the MaxDiff functionality?",
      "Hey Susie, can you hear me?"
    ]
  },
  "metadata": {
    "botId": "87449b2e-854c-4b00-a853-67c7d4634cc4",
    "status": "browser_closed",
    "meetingId": "75108936345",
    "meetingUrl": "https://us04web.zoom.us/j/75108936345?pwd=uqbA3ehwSt7H5Ke4PkR1kUtPocwWzG.1",
    "realtimeModel": "gpt-realtime",
    "realtimeVoice": "alloy",
    "participationMode": "listening",
    "transcriptionModel": "gpt-4o-transcribe"
  },
  "createdAt": "2026-03-20T22:24:41.817808+00:00",
  "updatedAt": "2026-03-20T22:26:12.729+00:00"
}
Events
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    "requestId": "8dfaf8c8",
    "runId": "",
    "eventType": "invite.request_received",
    "source": "api",
    "payload": {
      "zoomHost": "us04web.zoom.us",
      "hasPassword": true
    },
    "createdAt": "2026-03-20T22:24:41.837+00:00"
  },
  {
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    "requestId": "8dfaf8c8",
    "runId": "",
    "eventType": "invite.recall_bot_created",
    "source": "api",
    "payload": {
      "botId": "87449b2e-854c-4b00-a853-67c7d4634cc4",
      "recallStatus": 201
    },
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  },
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    "eventType": "agent_page_loaded",
    "source": "client",
    "payload": {
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  {
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    "eventType": "agent_session.ready",
    "source": "api",
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  },
  {
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    "runId": "agent-mmzgwe00",
    "eventType": "session_bootstrapped",
    "source": "client",
    "payload": {
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  },
  {
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    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "audio_devices_ready",
    "source": "client",
    "payload": {
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      ],
      "audioTracks": 1
    },
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  },
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    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_socket_open",
    "source": "client",
    "payload": {
      "relayUrl": "wss://suzy-zoom-connector-production.up.railway.app/realtime?request_id=8dfaf8c8&meeting_id=75108936345&meeting_url=https%3A%2F%2Fus04web.zoom.us%2Fj%2F75108936345%3Fpwd%3DuqbA3ehwSt7H5Ke4PkR1kUtPocwWzG.1"
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  },
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    "runId": "agent-mmzgwe00",
    "eventType": "ui_state_changed",
    "source": "client",
    "payload": {
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      "nextPreviewText": ""
    },
    "createdAt": "2026-03-20T22:25:23.056+00:00"
  },
  {
    "id": 3026,
    "requestId": "8dfaf8c8",
    "runId": "",
    "eventType": "relay.connection.open",
    "source": "relay",
    "payload": {
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      "meetingUrl": "https://us04web.zoom.us/j/75108936345?pwd=uqbA3ehwSt7H5Ke4PkR1kUtPocwWzG.1",
      "realtimeModel": "gpt-realtime",
      "realtimeVoice": "alloy",
      "transcriptionModel": "gpt-4o-transcribe"
    },
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  },
  {
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    "runId": "",
    "eventType": "relay.status.connecting",
    "source": "relay",
    "payload": {
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      "status": "connecting",
      "target": "openai",
      "attempt": 0
    },
    "createdAt": "2026-03-20T22:25:23.291+00:00"
  },
  {
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    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "ui_state_changed",
    "source": "client",
    "payload": {
      "nextViewState": "reconnecting",
      "nextPreviewText": "Rejoining the room now."
    },
    "createdAt": "2026-03-20T22:25:23.324+00:00"
  },
  {
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    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
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    },
    "createdAt": "2026-03-20T22:25:23.325+00:00"
  },
  {
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    "requestId": "8dfaf8c8",
    "runId": "",
    "eventType": "relay.status.configuring",
    "source": "relay",
    "payload": {
      "type": "relay.status",
      "status": "configuring",
      "target": "openai"
    },
    "createdAt": "2026-03-20T22:25:23.843+00:00"
  },
  {
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    "requestId": "8dfaf8c8",
    "runId": "",
    "eventType": "upstream.configure",
    "source": "relay",
    "payload": {
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      "voice": "alloy",
      "transcriptionModel": "gpt-4o-transcribe"
    },
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  {
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    "eventType": "relay_event",
    "source": "client",
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    "eventType": "ui_state_changed",
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      "nextPreviewText": "Rejoining the room now."
    },
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    "eventType": "relay_event",
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    "payload": {
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    },
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  },
  {
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    "runId": "",
    "eventType": "relay.status.connected",
    "source": "relay",
    "payload": {
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      "status": "connected",
      "target": "openai"
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    "createdAt": "2026-03-20T22:25:23.956+00:00"
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    "runId": "agent-mmzgwe00",
    "eventType": "ui_state_changed",
    "source": "client",
    "payload": {
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      "nextPreviewText": ""
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  },
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    "runId": "agent-mmzgwe00",
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  {
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    "source": "client",
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  {
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    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
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    },
    "createdAt": "2026-03-20T22:25:27.511+00:00"
  },
  {
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    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
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    },
    "createdAt": "2026-03-20T22:25:27.664+00:00"
  },
  {
    "id": 3051,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
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    "createdAt": "2026-03-20T22:25:27.668+00:00"
  },
  {
    "id": 3046,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
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    "payload": {
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  },
  {
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    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
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    "payload": {
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  {
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    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
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    "payload": {
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    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
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    "payload": {
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  {
    "id": 3052,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
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    },
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  },
  {
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    "requestId": "8dfaf8c8",
    "runId": "",
    "eventType": "conversation.item.input_audio_transcription.completed",
    "source": "openai",
    "payload": {
      "mode": "listening",
      "transcript": "Hey Suzy, can you hear me?"
    },
    "createdAt": "2026-03-20T22:25:27.715+00:00"
  },
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  },
  {
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    "requestId": "8dfaf8c8",
    "runId": "",
    "eventType": "suzy.turn.decision",
    "source": "relay",
    "payload": {
      "mode": "listening",
      "reason": "direct_address",
      "decision": "respond",
      "nextMode": "listening",
      "confidence": 0.96,
      "transcript": "Hey Suzy, can you hear me?"
    },
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  },
  {
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    "runId": "",
    "eventType": "suzy.turn.ready",
    "source": "relay",
    "payload": {
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      "type": "suzy.turn.ready",
      "reason": "direct_address",
      "confidence": 0.96,
      "transcript": "Hey Suzy, can you hear me?"
    },
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  {
    "id": 3060,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
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  },
  {
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    "eventType": "ui_state_changed",
    "source": "client",
    "payload": {
      "nextViewState": "thinking",
      "nextPreviewText": "Hey Suzy, can you hear me?"
    },
    "createdAt": "2026-03-20T22:25:28.032+00:00"
  },
  {
    "id": 3058,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
      "type": "conversation.item.input_audio_transcription.completed"
    },
    "createdAt": "2026-03-20T22:25:28.035+00:00"
  },
  {
    "id": 3059,
    "requestId": "8dfaf8c8",
    "runId": "",
    "eventType": "response.created",
    "source": "openai",
    "payload": {
      "type": "response.created",
      "event_id": "event_DLcZUKT8AWkAFIOH9kfhW",
      "response": {
        "id": "resp_DLcZUkOjRcNv7xVpqbDry",
        "usage": null,
        "voice": "alloy",
        "object": "realtime.response",
        "output": [],
        "status": "in_progress",
        "metadata": null,
        "modalities": [
          "text",
          "audio"
        ],
        "temperature": 0.8,
        "status_details": null,
        "conversation_id": "conv_DLcZPXKTn1tmBenENSWmZ",
        "max_output_tokens": "inf",
        "output_audio_format": "pcm16"
      }
    },
    "createdAt": "2026-03-20T22:25:28.064+00:00"
  },
  {
    "id": 3062,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
      "type": "response.created"
    },
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    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
      "type": "conversation.item.created"
    },
    "createdAt": "2026-03-20T22:25:36.39+00:00"
  },
  {
    "id": 3128,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
      "type": "conversation.item.input_audio_transcription.delta"
    },
    "createdAt": "2026-03-20T22:25:36.605+00:00"
  },
  {
    "id": 3127,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
      "type": "conversation.item.input_audio_transcription.delta"
    },
    "createdAt": "2026-03-20T22:25:36.607+00:00"
  },
  {
    "id": 3129,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
      "type": "conversation.item.input_audio_transcription.delta"
    },
    "createdAt": "2026-03-20T22:25:36.614+00:00"
  },
  {
    "id": 3130,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
      "type": "conversation.item.input_audio_transcription.delta"
    },
    "createdAt": "2026-03-20T22:25:36.629+00:00"
  },
  {
    "id": 3131,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
      "type": "conversation.item.input_audio_transcription.delta"
    },
    "createdAt": "2026-03-20T22:25:36.637+00:00"
  },
  {
    "id": 3132,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
      "type": "conversation.item.input_audio_transcription.delta"
    },
    "createdAt": "2026-03-20T22:25:36.642+00:00"
  },
  {
    "id": 3134,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
      "type": "conversation.item.input_audio_transcription.delta"
    },
    "createdAt": "2026-03-20T22:25:36.65+00:00"
  },
  {
    "id": 3133,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
      "type": "conversation.item.input_audio_transcription.delta"
    },
    "createdAt": "2026-03-20T22:25:36.657+00:00"
  },
  {
    "id": 3135,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
      "type": "conversation.item.input_audio_transcription.delta"
    },
    "createdAt": "2026-03-20T22:25:36.665+00:00"
  },
  {
    "id": 3136,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
      "type": "conversation.item.input_audio_transcription.delta"
    },
    "createdAt": "2026-03-20T22:25:36.674+00:00"
  },
  {
    "id": 3137,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
      "type": "conversation.item.input_audio_transcription.delta"
    },
    "createdAt": "2026-03-20T22:25:36.686+00:00"
  },
  {
    "id": 3141,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
      "type": "conversation.item.input_audio_transcription.delta"
    },
    "createdAt": "2026-03-20T22:25:36.692+00:00"
  },
  {
    "id": 3140,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
      "type": "conversation.item.input_audio_transcription.delta"
    },
    "createdAt": "2026-03-20T22:25:36.698+00:00"
  },
  {
    "id": 3139,
    "requestId": "8dfaf8c8",
    "runId": "",
    "eventType": "conversation.item.input_audio_transcription.completed",
    "source": "openai",
    "payload": {
      "mode": "listening",
      "transcript": "Hey Susie, can you tell me about the MaxDiff functionality?"
    },
    "createdAt": "2026-03-20T22:25:36.7+00:00"
  },
  {
    "id": 3138,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
      "type": "conversation.item.input_audio_transcription.delta"
    },
    "createdAt": "2026-03-20T22:25:36.705+00:00"
  },
  {
    "id": 3142,
    "requestId": "8dfaf8c8",
    "runId": "",
    "eventType": "suzy.turn.decision",
    "source": "relay",
    "payload": {
      "mode": "listening",
      "reason": "listening_mode",
      "decision": "skip",
      "nextMode": "listening",
      "confidence": 0.18,
      "transcript": "Hey Susie, can you tell me about the MaxDiff functionality?"
    },
    "createdAt": "2026-03-20T22:25:36.904+00:00"
  },
  {
    "id": 3143,
    "requestId": "8dfaf8c8",
    "runId": "",
    "eventType": "suzy.turn.skipped",
    "source": "relay",
    "payload": {
      "mode": "listening",
      "type": "suzy.turn.skipped",
      "reason": "listening_mode",
      "confidence": 0.18,
      "transcript": "Hey Susie, can you tell me about the MaxDiff functionality?"
    },
    "createdAt": "2026-03-20T22:25:36.953+00:00"
  },
  {
    "id": 3145,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
      "type": "suzy.turn.skipped"
    },
    "createdAt": "2026-03-20T22:25:37.042+00:00"
  },
  {
    "id": 3146,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "ui_state_changed",
    "source": "client",
    "payload": {
      "nextViewState": "listening",
      "nextPreviewText": "Hey Susie, can you tell me about the MaxDiff functionality?"
    },
    "createdAt": "2026-03-20T22:25:37.043+00:00"
  },
  {
    "id": 3144,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
      "type": "conversation.item.input_audio_transcription.completed"
    },
    "createdAt": "2026-03-20T22:25:37.045+00:00"
  },
  {
    "id": 3147,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
      "type": "input_audio_buffer.speech_started"
    },
    "createdAt": "2026-03-20T22:26:01.296+00:00"
  },
  {
    "id": 3148,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "ui_state_changed",
    "source": "client",
    "payload": {
      "nextViewState": "hearing",
      "nextPreviewText": ""
    },
    "createdAt": "2026-03-20T22:26:01.298+00:00"
  },
  {
    "id": 3149,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
      "type": "input_audio_buffer.speech_stopped"
    },
    "createdAt": "2026-03-20T22:26:02.319+00:00"
  },
  {
    "id": 3150,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "ui_state_changed",
    "source": "client",
    "payload": {
      "nextViewState": "evaluating",
      "nextPreviewText": ""
    },
    "createdAt": "2026-03-20T22:26:02.321+00:00"
  },
  {
    "id": 3151,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
      "type": "input_audio_buffer.committed"
    },
    "createdAt": "2026-03-20T22:26:02.327+00:00"
  },
  {
    "id": 3152,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
      "type": "conversation.item.created"
    },
    "createdAt": "2026-03-20T22:26:02.331+00:00"
  },
  {
    "id": 3153,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
      "type": "conversation.item.input_audio_transcription.delta"
    },
    "createdAt": "2026-03-20T22:26:02.551+00:00"
  },
  {
    "id": 3154,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
      "type": "conversation.item.input_audio_transcription.delta"
    },
    "createdAt": "2026-03-20T22:26:02.554+00:00"
  },
  {
    "id": 3155,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
      "type": "conversation.item.input_audio_transcription.delta"
    },
    "createdAt": "2026-03-20T22:26:02.561+00:00"
  },
  {
    "id": 3156,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
      "type": "conversation.item.input_audio_transcription.delta"
    },
    "createdAt": "2026-03-20T22:26:02.569+00:00"
  },
  {
    "id": 3157,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
      "type": "conversation.item.input_audio_transcription.delta"
    },
    "createdAt": "2026-03-20T22:26:02.582+00:00"
  },
  {
    "id": 3158,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
      "type": "conversation.item.input_audio_transcription.delta"
    },
    "createdAt": "2026-03-20T22:26:02.587+00:00"
  },
  {
    "id": 3159,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
      "type": "conversation.item.input_audio_transcription.delta"
    },
    "createdAt": "2026-03-20T22:26:02.598+00:00"
  },
  {
    "id": 3160,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
      "type": "conversation.item.input_audio_transcription.delta"
    },
    "createdAt": "2026-03-20T22:26:02.6+00:00"
  },
  {
    "id": 3162,
    "requestId": "8dfaf8c8",
    "runId": "",
    "eventType": "conversation.item.input_audio_transcription.completed",
    "source": "openai",
    "payload": {
      "mode": "listening",
      "transcript": "Hey Susie, can you hear me?"
    },
    "createdAt": "2026-03-20T22:26:02.602+00:00"
  },
  {
    "id": 3161,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
      "type": "conversation.item.input_audio_transcription.delta"
    },
    "createdAt": "2026-03-20T22:26:02.61+00:00"
  },
  {
    "id": 3163,
    "requestId": "8dfaf8c8",
    "runId": "",
    "eventType": "suzy.turn.decision",
    "source": "relay",
    "payload": {
      "mode": "listening",
      "reason": "listening_mode",
      "decision": "skip",
      "nextMode": "listening",
      "confidence": 0.18,
      "transcript": "Hey Susie, can you hear me?"
    },
    "createdAt": "2026-03-20T22:26:02.887+00:00"
  },
  {
    "id": 3164,
    "requestId": "8dfaf8c8",
    "runId": "",
    "eventType": "suzy.turn.skipped",
    "source": "relay",
    "payload": {
      "mode": "listening",
      "type": "suzy.turn.skipped",
      "reason": "listening_mode",
      "confidence": 0.18,
      "transcript": "Hey Susie, can you hear me?"
    },
    "createdAt": "2026-03-20T22:26:02.943+00:00"
  },
  {
    "id": 3165,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
      "type": "suzy.turn.skipped"
    },
    "createdAt": "2026-03-20T22:26:03.017+00:00"
  },
  {
    "id": 3167,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "ui_state_changed",
    "source": "client",
    "payload": {
      "nextViewState": "listening",
      "nextPreviewText": "Hey Susie, can you hear me?"
    },
    "createdAt": "2026-03-20T22:26:03.018+00:00"
  },
  {
    "id": 3166,
    "requestId": "8dfaf8c8",
    "runId": "agent-mmzgwe00",
    "eventType": "relay_event",
    "source": "client",
    "payload": {
      "type": "conversation.item.input_audio_transcription.completed"
    },
    "createdAt": "2026-03-20T22:26:03.021+00:00"
  },
  {
    "id": 3168,
    "requestId": "8dfaf8c8",
    "runId": "",
    "eventType": "browser_socket.closed",
    "source": "relay",
    "payload": {},
    "createdAt": "2026-03-20T22:26:12.729+00:00"
  }
]
Turns
[
  {
    "id": 57,
    "requestId": "8dfaf8c8",
    "role": "user",
    "content": "Hey Suzy, can you hear me?",
    "source": "relay",
    "mode": "listening",
    "reason": "direct_address",
    "responseId": "",
    "createdAt": "2026-03-20T22:25:27.76+00:00"
  },
  {
    "id": 58,
    "requestId": "8dfaf8c8",
    "role": "assistant",
    "content": "Yes, I can hear you loud and clear. How can I help you today?",
    "source": "relay",
    "mode": "",
    "reason": "",
    "responseId": "resp_DLcZUkOjRcNv7xVpqbDry",
    "createdAt": "2026-03-20T22:25:29.235+00:00"
  },
  {
    "id": 59,
    "requestId": "8dfaf8c8",
    "role": "user",
    "content": "Hey Susie, can you tell me about the MaxDiff functionality?",
    "source": "relay",
    "mode": "listening",
    "reason": "listening_mode",
    "responseId": "",
    "createdAt": "2026-03-20T22:25:36.763+00:00"
  },
  {
    "id": 60,
    "requestId": "8dfaf8c8",
    "role": "user",
    "content": "Hey Susie, can you hear me?",
    "source": "relay",
    "mode": "listening",
    "reason": "listening_mode",
    "responseId": "",
    "createdAt": "2026-03-20T22:26:02.714+00:00"
  }
]
Grounding Traces
[]